Terms & Conditions

Guarantee

We want you to be happy with your order ... really happy!

If for any reason you are not entirely satisfied, we offer a full refund or exchange.

Delivery Charges

Our standard UK delivery charge is £4.95, although we offer a reduced rate for small items. The delivery charge for your order can be checked at any time simply by viewing your shopping basket. We are happy to post items to anywhere in the world - please contact us for overseas delivery charges.

Delivery Times

For items in stock, orders will be dispatched within 3 working days, usually sooner.

We will always let you know as soon as possible if items are unavailable or if there will be a delay.

Value Added Tax

All prices are shown inclusive of VAT @ 20%.

Payment

We accept Visa, MasterCard, Maestro, Delta and PayPal.

[Secure payments by Sage Pay]All credit and debit card transactions are processed by Sage Pay Ltd (formerly Protx). Sage Pay provide secure online credit card and debit card payment solutions for thousands of online and mail order businesses across the UK.

Your personal details are encrypted before they are transferred from our website to the Sage Pay payment pages.

At no time are we privy to your card details. These are provided direct to Sage Pay during the payment stage. The only information passed to us regarding your payment is its confirmation and details on fraud checks (AVS/CV2 and 3D Secure).

If you would rather order by phone, please call us on 01392 204305. We are open Monday to Saturday, 10am - 5pm.

Returns

If an item arrives damaged or we have made a mistake, please let us know within 7 days and we will pay for return postage. If an item is simply unsuitable for any reason, we offer a full refund or exchange, providing you return it to us in perfect, unused condition within 7 days. You will be liable for the return postage costs, as we only offer free returns on faulty goods or where the error is ours. Your statutory rights are not affected.

To return an item, please wrap very securely and use an insured registered delivery, as we cannot accept liability for goods lost or damaged in transit.

Should you have any questions about a particular item or wish to discuss any aspect of your order, please call us on 01392 204305 during opening hours (Monday to Saturday, 10am - 5pm), or contact us using the online form. We'd love to hear from you.